Customer Service Division

STEP 1 | Under the “Submit a Request” section above, select or click the “File Online” button to submit a service request through Citizen Connect.

STEP 2 | From the El Paso County Services page in Citizen Connect, scroll down the page to find the service that fits your needs.

STEP 3 | Select “Create Request” on the tile that suits your needs. Once selected, you will be taken to a “Create New Service Request” page.

STEP 4 | On the service request form, enter the required information. This information will assist the Department of Public Works Customer Service team in addressing your concern or request.

STEP 5 | Once all information has been entered, please click on the dark blue “submit” button on the bottom right of the form. Congratulations, your request has been submitted!

STEP 6 | If you selected to receive update communications about your request, those will be sent to the email address you provided on the request form.